Privacy Policy

Effective Date: november 15th, 2025

BRT Towing & Recovery respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting our company, or requesting our services. This Privacy Policy explains how we may collect, use, store, and share information obtained through our website and business operations.

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Information We Collect

When you visit our website, contact us, submit a service request, request a quote, schedule an appointment, or communicate with BRT Towing & Recovery, we may collect information such as:

• Your name
• Phone number
• Email address
• Vehicle information
• Vehicle location or service location
• Towing or roadside assistance details
• Information you voluntarily provide through website forms, phone calls, text messages, or email
• Website usage information, including IP address, browser type, device information, and pages visited

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How We Use Your Information

BRT Towing & Recovery may use the information collected to:

• Respond to towing, roadside assistance, hauling, or other service requests
• Communicate with customers regarding services, appointments, or inquiries
• Provide estimates, invoices, receipts, and customer support
• Improve our website, services, and customer experience
• Maintain business and service records
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal, regulatory, insurance, law enforcement, or business requirements

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Sharing of Information

BRT Towing & Recovery does not sell or rent your personal information.

Information may be shared when reasonably necessary with service providers, payment processors, insurance companies, motor clubs, law enforcement agencies, property owners or managers, technology providers, or other parties involved in providing or administering requested services.

We may also disclose information when required by law, court order, government request, or when necessary to protect the rights, property, or safety of BRT Towing & Recovery, our customers, employees, or others.

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Website Services and Third Parties

Our website may use third-party services to provide functions such as website hosting, analytics, appointment scheduling, payment processing, maps, communications, or other business services.

These third parties may collect or process information according to their own privacy policies. BRT Towing & Recovery is not responsible for the privacy practices of third-party websites or services.

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Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site, improve performance, and enhance the customer experience.

You may be able to control or disable cookies through your browser settings. Certain portions of the website may not function properly if cookies are disabled.

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Text Messages and Communications

If you provide your phone number to BRT Towing & Recovery, we may use it to communicate with you regarding your service request, vehicle, appointment, estimate, invoice, or other business-related matters.

Providing your telephone number does not authorize BRT Towing & Recovery to sell your information to third parties for marketing purposes.

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Data Security

BRT Towing & Recovery takes reasonable measures to protect the personal information provided to us. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Children’s Privacy

Our website and services are not intended to collect personal information from children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.

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Your Privacy Choices

You may contact BRT Towing & Recovery if you would like to request access to, correction of, or deletion of personal information you have provided to us, subject to any information we are legally or operationally required to retain.

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Changes to This Privacy Policy

BRT Towing & Recovery may update this Privacy Policy periodically to reflect changes to our business practices, website, services, or applicable laws. Updates will be posted on this page with a revised effective date.

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Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

BRT Towing & Recovery
Phone: 908-604-8454
Email: madison@brttowingandrecovery.com
Website: brttowingandrecovery.com

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Legal Disclaimer

This Privacy Policy is provided for general informational purposes regarding BRT Towing & Recovery’s website and business practices. Nothing contained on this website constitutes legal advice. Privacy requirements may vary based on applicable federal, state, and local laws. BRT Towing & Recovery reserves the right to modify this policy as necessary to reflect changes in its business practices or legal requirements.